KIKICLUB.STORE respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit kikiclub.store, create an account, place an order, contact us, or otherwise interact with our website and services.
KIKICLUB.STORE operates from Italy and processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.
1. DATA CONTROLLER
The data controller responsible for the processing of your personal data is:
KIKICLUB.STORE
Milan, Italy
Email: info@kikiclub.store
Website: kikiclub.store
For any questions concerning the processing of your personal data or your privacy rights, please contact us at:
2. PERSONAL DATA WE COLLECT
Depending on how you interact with KIKICLUB.STORE, we may collect different categories of personal data.
Information provided when placing an order
When you purchase a product, we may collect:
- First and last name;
- Billing address;
- Shipping address;
- Email address;
- Telephone number;
- Order details;
- Products purchased;
- Payment and transaction information;
- Information necessary for delivery and customs procedures.
Payment card information may be processed directly by the relevant payment service provider. Where this occurs, KIKICLUB.STORE does not need to store your complete payment card details.
Information provided when contacting us
If you contact our customer service, we may collect:
- Name;
- Email address;
- Order number;
- Contact details;
- Information contained in your communication;
- Any other information you voluntarily provide.
Account information
If the website allows you to create a customer account, we may process information such as your name, email address, login information, order history, and account preferences.
Technical and browsing information
When you access our website, certain technical information may automatically be collected, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Date and time of access;
- Pages visited;
- Referring pages;
- Technical information necessary to operate and secure the website.
The exact information collected depends on the configuration of the website and the technologies used.
3. HOW WE USE YOUR PERSONAL DATA
We may use personal data for the following purposes:
Processing and fulfilling orders
We use your personal information to:
- Process and confirm your orders;
- Process payments;
- Prepare and ship products;
- Provide delivery information;
- Manage returns and refunds;
- Provide customer support;
- Communicate with you regarding your order.
Customer service
We use your information to respond to questions, complaints, requests, and other communications.
Website operation
We may process technical information to:
- Operate the website;
- Maintain website functionality;
- Improve website security;
- Detect and prevent fraudulent or unauthorized activity;
- Troubleshoot technical problems.
Legal and regulatory obligations
We may process personal data where necessary to:
- Comply with applicable laws;
- Meet accounting and tax obligations;
- Respond to lawful requests from authorities;
- Establish, exercise, or defend legal claims.
Marketing
Where permitted by applicable law and where the required consent has been obtained, we may use your contact information to send promotional communications, newsletters, product updates, special offers, or other marketing communications.
You can withdraw your consent or unsubscribe from marketing communications at any time.
4. LEGAL BASIS FOR PROCESSING
Where the GDPR applies, we process personal data on one or more of the following legal bases:
Performance of a contract
Processing may be necessary to process and fulfil an order, arrange delivery, manage payment, process returns, and provide customer support.
Legal obligations
Processing may be necessary to comply with tax, accounting, consumer protection, fraud prevention, or other legal obligations.
Legitimate interests
We may process personal data where necessary for our legitimate interests, provided that such interests do not override your fundamental rights and freedoms.
This may include website security, fraud prevention, service improvement, customer support, and the management or defence of legal claims.
Consent
Where required by law, we will request your consent before processing personal data for specific purposes, such as certain marketing activities or non-essential cookies and tracking technologies.
You may withdraw consent at any time.
5. PAYMENT INFORMATION
KIKICLUB.STORE accepts payment methods including:
- Visa;
- Mastercard;
- American Express;
- PayPal;
- Apple Pay.
Payments may be processed through third-party payment providers.
Depending on the payment method selected, your payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and terms.
KIKICLUB.STORE does not intentionally store complete payment card numbers where payment processing is handled directly by a third-party payment provider.
6. SHIPPING AND DELIVERY PROVIDERS
In order to fulfil your order, we may need to share relevant information with shipping companies, courier services, postal operators, customs authorities, and other logistics providers.
Information shared may include:
- Name;
- Shipping address;
- Telephone number;
- Email address;
- Order information;
- Customs information where required.
These parties receive only the information reasonably necessary to provide their services.
7. SERVICE PROVIDERS AND THIRD PARTIES
We may use trusted third-party service providers to operate and support our business.
These may include providers involved in:
- Payment processing;
- Website hosting;
- E-commerce infrastructure;
- Order fulfilment;
- Shipping and logistics;
- Customer support;
- Email delivery;
- Website security;
- Analytics;
- Marketing and advertising.
Third-party providers may process personal data only as necessary to provide their services or as otherwise permitted by applicable law.
Where required, appropriate contractual and technical safeguards will be used.
8. INTERNATIONAL DATA TRANSFERS
Because KIKICLUB.STORE operates internationally and may use service providers located in different countries, your personal data may, in certain circumstances, be transferred outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection law.
Where required, appropriate safeguards may include adequacy decisions, Standard Contractual Clauses, or other legally recognized transfer mechanisms.
9. HOW LONG WE KEEP YOUR DATA
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
Different categories of information may be retained for different periods.
For example:
- Order and transaction information may be retained for as long as necessary to fulfil the order and comply with accounting, tax, and legal obligations;
- Customer service communications may be retained for as long as necessary to manage the relevant request;
- Account information may be retained while your account remains active;
- Marketing information may be retained until you withdraw your consent or otherwise opt out, subject to applicable legal requirements;
- Technical information may be retained for periods appropriate to security, operational, and legal requirements.
When personal data is no longer required, it will be deleted, anonymized, or otherwise securely disposed of where appropriate.
10. COOKIES AND TRACKING TECHNOLOGIES
KIKICLUB.STORE may use cookies and similar technologies to operate the website, remember preferences, maintain shopping carts, improve website functionality, analyze website usage, and, where permitted, support marketing activities.
Cookies may include:
Strictly necessary cookies
These cookies are necessary for the website to function properly and may enable essential features such as shopping cart functionality, checkout, authentication, security, and session management.
Functional cookies
These cookies may remember preferences and settings to improve your experience on the website.
Analytics cookies
Where used, analytics technologies may help us understand how visitors use the website and improve its performance.
Marketing and advertising cookies
Where used and where required, these technologies may be used to measure advertising performance, personalize advertising, or understand interactions with marketing campaigns.
Where applicable law requires consent for non-essential cookies or tracking technologies, such technologies will only be activated after the required consent has been obtained.
You may manage your cookie preferences through the cookie settings available on the website or through your browser settings.
The Italian Data Protection Authority provides guidance on the distinction between technical and profiling cookies and on the information and consent requirements applicable to tracking technologies.
11. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
- Request access to your personal data;
- Request correction of inaccurate or incomplete personal data;
- Request deletion of your personal data;
- Request restriction of processing;
- Object to certain processing activities;
- Request portability of your personal data;
- Withdraw consent where processing is based on consent;
- Object to direct marketing;
- Lodge a complaint with a competent data protection authority.
These rights may be subject to legal limitations or exceptions.
To exercise your rights, please contact:
We may need to verify your identity before processing certain requests in order to protect your personal information.
12. MARKETING COMMUNICATIONS
If you have subscribed to receive marketing communications, we may send you emails regarding:
- New products;
- Product launches;
- Promotions;
- Special offers;
- Brand updates;
- Other relevant KIKICLUB.STORE communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting:
Unsubscribing from marketing communications does not affect transactional or service-related communications, such as order confirmations, shipping updates, or important information regarding your purchases.
13. DATA SECURITY
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
While we take reasonable steps to protect your information, we cannot guarantee absolute security.
14. CHILDREN'S PRIVACY
KIKICLUB.STORE is intended for adults and is not directed to children under the age of 18.
We do not knowingly collect personal information from individuals under 18 for the purpose of allowing them to place purchases through the website.
If you believe that a minor has provided us with personal data, please contact us at:
15. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external websites.
KIKICLUB.STORE is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of any third-party service before providing personal information.
16. FRAUD PREVENTION AND SECURITY
We may process certain personal information to detect, prevent, and investigate fraudulent transactions, unauthorized activity, abuse of the website, or other security incidents.
This may include information relating to orders, payment attempts, device information, IP addresses, and transaction history, where permitted by applicable law.
17. LEGAL DISCLOSURES
We may disclose personal data where we reasonably believe that such disclosure is necessary to:
- Comply with a legal obligation;
- Respond to a valid request from a public authority;
- Protect our legal rights;
- Prevent fraud or abuse;
- Protect the security of our website, customers, or business;
- Establish, exercise, or defend legal claims.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website, technologies, services, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
19. CONTACT US
If you have questions about this Privacy Policy, how we process your personal data, or how to exercise your privacy rights, please contact us:
KIKICLUB.STORE
Milan, Italy
Email: info@kikiclub.store
Website: kikiclub.store
20. DATA PROTECTION AUTHORITY
If you are located in the European Union and believe that your personal data has been processed unlawfully, you may have the right to lodge a complaint with the competent data protection authority.
For Italy, the competent authority is the Garante per la protezione dei dati personali.
The Garante provides information regarding GDPR transparency and data protection rights on its official website.