At KIKICLUB.STORE, we aim to make your shopping experience as simple and transparent as possible.
Below you will find all the information regarding shipping, delivery times, returns, and refunds.
1. WORLDWIDE SHIPPING
KIKICLUB.STORE ships worldwide.
We currently offer delivery to most countries around the world. Shipping availability may vary depending on the destination and local regulations.
All orders are processed and shipped from Italy.
2. PROCESSING TIME
Orders are normally processed within a reasonable timeframe after payment has been successfully received.
Once your order has been shipped, you will receive a confirmation email containing the available tracking information.
Please note that processing times may be longer during:
- Sales periods;
- Product launches;
- Holidays;
- Promotional campaigns;
- High-volume shopping periods.
3. DELIVERY TIMES
Estimated delivery times are generally:
4–14 business days
The exact delivery time depends on the destination country, shipping method, customs procedures, and local courier services.
Delivery times are estimates and are not guaranteed.
Once the parcel has been handed over to the shipping carrier, delays caused by the carrier, customs authorities, or circumstances beyond our control may occur.
4. TRACKING
Where tracking is available, you will receive tracking information by email after your order has been dispatched.
Tracking information may take some time to become active after the parcel has been collected by the carrier.
Customers are responsible for monitoring the shipment using the tracking information provided.
5. CUSTOMS, DUTIES & LOCAL TAXES
Orders shipped outside the country of dispatch may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
These charges may vary depending on the country and are not controlled by KIKICLUB.STORE.
Unless expressly stated otherwise during checkout, any local customs duties, import taxes, or other charges requested by the destination country are the responsibility of the customer.
KIKICLUB.STORE is not responsible for customs delays or charges imposed by local authorities.
Customers are responsible for ensuring that the products ordered can legally be imported into their country.
6. SHIPPING ADDRESS
Customers must provide a complete and accurate delivery address when placing an order.
KIKICLUB.STORE is not responsible for delivery failures, delays, or additional shipping costs caused by:
- Incorrect addresses;
- Incomplete addresses;
- Incorrect postal codes;
- Incorrect telephone numbers;
- Failure to collect a parcel;
- Other incorrect information provided by the customer.
If a parcel is returned to us because of an incorrect address or failure to collect the shipment, additional shipping costs may apply if the customer requests a new delivery.
7. LOST OR DAMAGED PACKAGES
If your package appears to have been damaged during transportation, please contact us as soon as possible at:
Please provide your order number and photographs of the package and products where possible.
If a package is considered lost during transportation, we will work with the shipping carrier to investigate the shipment and determine the appropriate solution.
8. RETURNS
We want you to be satisfied with your purchase.
Subject to applicable consumer protection laws, eligible products may be returned within 14 days from the date of delivery.
Before sending a return, customers must contact us at:
Please include:
- Order number;
- Name used for the order;
- Product(s) you wish to return;
- Reason for the return.
Please wait for return instructions before sending your package.
9. RETURN CONDITIONS
Returned products must be in their original condition.
Products should:
- Be unworn;
- Be unused;
- Not have been washed;
- Not have been altered;
- Have all original tags attached, where applicable;
- Include the original packaging where applicable;
- Be in a condition suitable for resale.
KIKICLUB.STORE reserves the right to reject returns that do not meet the applicable return conditions, to the extent permitted by law.
10. RETURN SHIPPING COSTS
Unless the product is defective, damaged, or incorrectly supplied by KIKICLUB.STORE, return shipping costs are the responsibility of the customer.
If the product received is defective, damaged, or incorrect due to an error attributable to KIKICLUB.STORE, we will provide an appropriate solution in accordance with applicable law and, where applicable, cover the reasonable return shipping costs.
11. SALE ITEMS
Products purchased during promotions or with discounts of 40% or more may be subject to specific return restrictions.
The applicable return conditions will be indicated on the product page or at checkout where relevant.
However, mandatory consumer rights concerning defective, damaged, or non-conforming products remain unaffected.
12. WRONG SIZE OR COLOR
Please carefully check your size and color selection before completing your order.
If you order the wrong size or color, the return shipping cost is the responsibility of the customer, subject to applicable consumer laws.
We recommend checking the size information provided on the relevant product page before placing your order.
13. PRODUCTS PURCHASED BY MISTAKE
If you purchase a product by mistake, the order may only be returned if the product is otherwise eligible for return under our return policy and applicable law.
Return shipping costs in such cases are the responsibility of the customer.
14. UNDERWEAR & HYGIENE PRODUCTS
For hygiene reasons, underwear and other intimate products may be subject to specific return restrictions.
Where permitted by applicable law, opened, worn, washed, or otherwise used intimate products may not be eligible for return.
Sealed hygiene-sensitive products that have been opened after delivery may also be excluded from return where applicable law permits such exclusion.
This does not affect any mandatory rights relating to defective or non-conforming products.
15. DEFECTIVE OR DAMAGED PRODUCTS
If your order arrives defective, damaged, or incorrect, please contact us as soon as possible at:
Please provide:
- Your order number;
- A description of the problem;
- Clear photographs of the product;
- Photographs of the packaging if the product was damaged during shipping.
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.
Depending on the circumstances, the solution may include a replacement, repair, refund, or another remedy available under applicable law.
16. REFUNDS
Once your return has been received and inspected, we will process the applicable refund.
Approved refunds are generally issued using the original payment method.
The time required for the funds to appear in your account depends on your bank, card issuer, PayPal, or other payment provider.
Shipping costs originally paid may be refundable or non-refundable depending on the circumstances of the return and applicable consumer protection laws.
17. RETURN INSPECTION
All returned products are inspected after receipt.
If a returned product shows signs of use, washing, damage, alteration, or other conditions that make it unsuitable for resale, the return may be rejected to the extent permitted by applicable law.
Customers are responsible for ensuring that products are appropriately packaged when returned so that they are not damaged during transportation.
18. EXCHANGES
At this time, KIKICLUB.STORE does not guarantee direct exchanges for different sizes or colors.
If you require a different size or color, you may be required to return the original eligible product and place a new order.
Please contact info@kikiclub.store before returning an item if you require assistance.
19. RETURN TIME LIMIT
Return requests must be submitted within 14 days from the date of delivery, unless a longer period is required by applicable law.
Returns submitted after the applicable return period may not be accepted.
Nothing in this policy limits mandatory consumer rights that cannot legally be excluded.
20. HOW TO REQUEST A RETURN
To request a return, please follow these steps:
Step 1 — Contact us
Send an email to:
Include your order number and the product(s) you wish to return.
Step 2 — Receive return instructions
Our customer service team will provide the applicable return instructions.
Step 3 — Prepare your package
Pack the product securely and include all required items, tags, and original packaging where applicable.
Step 4 — Ship the return
Send the package using the instructions provided by our customer service team.
Step 5 — Inspection & refund
Once the return is received and inspected, we will process the applicable refund or other remedy.
21. CONTACT US
For any questions regarding shipping, delivery, returns, or refunds, please contact us:
KIKICLUB.STORE
Milan, Italy
Email: info@kikiclub.store
Website: kikiclub.store
We are happy to assist you with your order and provide support whenever needed.