TERMS AND CONDITIONS
Last updated: August 25, 2026
Welcome to KIKICLUB.STORE. These Terms and Conditions govern your use of the KIKICLUB.STORE website and the purchase of products through our online store.
By accessing our website, placing an order, or purchasing any product from KIKICLUB.STORE, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. GENERAL INFORMATION
The website kikiclub.store is an online store offering men's clothing, underwear, and accessories.
KIKICLUB.STORE is based in Italy, in Milan.
For any questions, requests, or assistance regarding our products or orders, you can contact us at:
Email: info@kikiclub.store
Website: kikiclub.store
Location: Milan, Italy
2. ELIGIBILITY
By placing an order through KIKICLUB.STORE, you confirm that:
- You are at least 18 years old.
- You have the legal capacity to enter into a binding contract.
- The information provided when placing your order is accurate and complete.
- You are purchasing products for personal and non-commercial use.
KIKICLUB.STORE sells exclusively to consumers (B2C) and does not accept orders intended for commercial resale.
3. PRODUCTS
KIKICLUB.STORE offers men's clothing, underwear, and accessories.
We make every reasonable effort to ensure that product descriptions, photographs, colors, sizes, and other information displayed on the website are accurate.
However, colors may appear slightly different depending on your device, screen settings, lighting conditions, or other technical factors.
Product availability may change without notice. If a product becomes unavailable after you have placed an order, we will contact you and, where applicable, provide a refund for the unavailable product.
4. ORDERS AND CONTRACT FORMATION
When you place an order through KIKICLUB.STORE, you are making an offer to purchase the selected products.
After receiving your order, we will send an order confirmation to the email address provided during checkout.
The order is considered accepted once we have confirmed the order and received the applicable payment.
We reserve the right to refuse or cancel an order where there are reasonable grounds to do so, including but not limited to:
- Product availability issues;
- Incorrect product or pricing information;
- Suspected fraudulent or unauthorized transactions;
- Errors in the shipping information provided by the customer;
- Circumstances beyond our reasonable control.
If an order is cancelled after payment has been received, the amount paid for the cancelled order will be refunded.
5. PRICES AND TAXES
All prices displayed on KIKICLUB.STORE are stated in Euros (€).
Unless otherwise indicated, applicable Italian VAT is included in the displayed product prices.
For international orders, local taxes, customs duties, import charges, or other fees imposed by the destination country may apply.
Such local charges are not necessarily included in the purchase price and may be payable by the customer upon importation or delivery.
The customer is responsible for complying with the import and customs regulations applicable in their country of residence.
KIKICLUB.STORE is not responsible for delays, additional charges, or customs procedures imposed by the destination country.
6. PAYMENT METHODS
KIKICLUB.STORE accepts the following payment methods:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
Payment must be completed at the time the order is placed unless otherwise stated during checkout.
We do not store your complete payment card details on our own systems where payment processing is handled by third-party payment providers.
Payments may be subject to security and fraud-prevention checks.
7. SHIPPING AND DELIVERY
KIKICLUB.STORE offers worldwide shipping.
Estimated delivery times are generally between 4 and 14 business days, depending on the destination country and the shipping service selected.
Delivery estimates are indicative and may be affected by circumstances outside our control, including:
- Customs clearance;
- Import procedures;
- Local postal or courier delays;
- Incorrect or incomplete delivery information;
- Public holidays;
- Extreme weather conditions;
- Other events beyond our reasonable control.
The estimated delivery time begins after the order has been processed and dispatched.
Customers are responsible for providing a complete and accurate shipping address.
KIKICLUB.STORE cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
8. CUSTOMS AND IMPORT DUTIES
For international shipments, the destination country may impose customs duties, import taxes, VAT, or other local charges.
These charges are the responsibility of the customer unless explicitly stated otherwise at checkout.
KIKICLUB.STORE has no control over customs decisions, procedures, fees, or delays imposed by the authorities of the destination country.
Customers are responsible for ensuring that the products ordered may legally be imported into their country.
9. RETURNS AND RIGHT OF WITHDRAWAL
Customers may request a return within 14 days from the date of delivery, subject to the applicable consumer protection laws.
Customers must notify KIKICLUB.STORE of their intention to return an eligible product before sending it back.
Products must be returned in an appropriate condition and, where applicable, with their original packaging, labels, tags, and accessories.
The customer is responsible for return shipping costs unless the product received is defective, damaged, or incorrect due to an error attributable to KIKICLUB.STORE.
Return requests must be submitted by contacting:
The customer should include the order number and relevant information regarding the product they wish to return.
10. PRODUCTS NOT ELIGIBLE FOR RETURN
To the extent permitted by applicable law, certain products may not be eligible for return.
These may include:
- Products purchased at discounts of 40% or more;
- Products that have been damaged, worn, washed, altered, or otherwise used after delivery;
- Products returned without required original tags or packaging;
- Products returned because the customer selected the wrong size or color;
- Products purchased by mistake by the customer;
- Products that cannot be resold for hygiene or health-protection reasons after opening or use.
However, nothing in these Terms and Conditions is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded or limited under applicable law.
11. UNDERWEAR AND HYGIENE PRODUCTS
For hygiene and health-protection reasons, underwear and other intimate products may be subject to specific return restrictions.
Where applicable law provides a right of withdrawal, such right may not apply to sealed products that have been unsealed after delivery where the product is unsuitable for return for reasons of health protection or hygiene.
Any mandatory consumer rights applicable to defective or non-conforming products remain unaffected.
12. WRONG SIZE OR COLOR SELECTED BY THE CUSTOMER
Customers are responsible for checking the selected size, color, model, and other product characteristics before completing an order.
If a customer selects the wrong size or color, or purchases a product by mistake, the return will be handled according to the applicable return policy and applicable consumer laws.
Return shipping costs in such cases are the responsibility of the customer, unless otherwise required by applicable law.
We strongly recommend checking the available size information before placing an order.
13. SALE AND DISCOUNTED PRODUCTS
Products offered with significant discounts, including products discounted by 40% or 50%, may be subject to specific return conditions as clearly indicated on the product page or during checkout.
However, discounted products remain covered by any mandatory consumer rights applicable to defective, damaged, or non-conforming goods.
Nothing in this section limits rights that cannot legally be excluded.
14. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
If you receive a product that is defective, damaged during delivery, or different from the product you ordered, please contact us as soon as possible at:
Please include:
- Your order number;
- A description of the issue;
- Photographs of the product and, where relevant, the packaging;
- Any other information reasonably requested by our customer service team.
Where the issue is attributable to KIKICLUB.STORE or the product does not conform to the applicable legal requirements, we will provide an appropriate remedy in accordance with applicable law.
Where applicable, return shipping costs for defective, damaged, or incorrectly supplied products will be covered by KIKICLUB.STORE.
15. REFUNDS
Once a returned product has been received and inspected, we will process the applicable refund in accordance with the relevant return policy and applicable law.
Refunds will generally be issued using the original payment method.
Depending on the payment provider or financial institution, the time required for the refund to appear in the customer's account may vary.
Where a return is not eligible for a refund under these Terms and Conditions or applicable law, we will notify the customer.
16. PRODUCT AVAILABILITY
We make reasonable efforts to maintain accurate stock information.
Nevertheless, products may become unavailable unexpectedly.
If an ordered product becomes unavailable and we are unable to fulfil the order, we will notify the customer and refund any amount paid for the unavailable product.
17. INTELLECTUAL PROPERTY
All content available on KIKICLUB.STORE, including but not limited to:
- Logos;
- Brand names;
- Product photographs;
- Images;
- Graphics;
- Text;
- Product descriptions;
- Website design;
- Videos;
- Other visual or written materials;
is protected by applicable intellectual property laws and belongs to KIKICLUB.STORE or its respective licensors, unless otherwise indicated.
No content may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written authorization.
18. WEBSITE USE
Customers agree to use KIKICLUB.STORE only for lawful purposes.
You must not:
- Use the website for fraudulent purposes;
- Attempt to gain unauthorized access to the website or its systems;
- Interfere with the operation or security of the website;
- Use automated systems to extract or collect website content without authorization;
- Submit false or misleading information;
- Use the website in violation of applicable laws or regulations.
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect the website, our customers, or our business.
19. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, KIKICLUB.STORE shall not be liable for losses resulting from circumstances beyond our reasonable control, including delays caused by shipping carriers, customs authorities, payment providers, internet or technical failures, natural events, governmental actions, or other force majeure events.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, nothing in these Terms affects mandatory consumer rights or statutory rights relating to defective or non-conforming products.
20. FORCE MAJEURE
KIKICLUB.STORE shall not be responsible for any failure or delay in performing its obligations where such failure or delay results from events beyond our reasonable control.
Such events may include natural disasters, war, terrorism, governmental restrictions, strikes, pandemics, transportation disruptions, cyber incidents, infrastructure failures, or other unforeseeable circumstances.
Where possible, we will take reasonable steps to minimize the effects of such events.
21. PRIVACY
The processing of personal data submitted through KIKICLUB.STORE is governed by our applicable Privacy Policy.
By using the website and placing an order, customers acknowledge that their personal information may need to be processed for purposes including order management, payment processing, delivery, customer support, fraud prevention, and compliance with legal obligations.
Customers should review our Privacy Policy for further information regarding the processing of personal data.
22. APPLICABLE LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable to KIKICLUB.STORE, without prejudice to any mandatory consumer protection rights that may apply in the customer's country of residence.
Where mandatory consumer protection legislation grants customers additional rights, those rights shall remain unaffected.
23. DISPUTE RESOLUTION
In the event of a dispute, customers are encouraged to contact KIKICLUB.STORE first at:
We will make reasonable efforts to resolve complaints and disputes amicably.
Where an amicable resolution cannot be reached, any dispute shall be handled by the competent authorities, courts, or alternative dispute-resolution mechanisms applicable under mandatory law.
Nothing in these Terms and Conditions prevents consumers from exercising any mandatory rights available to them under applicable law.
24. CHANGES TO THESE TERMS
KIKICLUB.STORE reserves the right to update or modify these Terms and Conditions from time to time.
Any changes will be published on this page with an updated "Last updated" date.
The Terms and Conditions applicable to an order are those in effect at the time the order is placed, unless otherwise required by applicable law.
25. SEVERABILITY
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.
The invalid or unenforceable provision shall, where possible, be replaced or interpreted in a manner that most closely reflects its original purpose while complying with applicable law.
26. ENTIRE AGREEMENT
These Terms and Conditions, together with any policies expressly incorporated by reference, constitute the agreement between the customer and KIKICLUB.STORE concerning the purchase and use of products through the website.
27. CONTACT
For questions regarding orders, products, returns, shipping, or these Terms and Conditions, please contact us:
KIKICLUB.STORE
Milan, Italy
Email: info@kikiclub.store
Website: kikiclub.store